Terms & Conditions
Bendtech products are fully guaranteed against faulty workmanship and material defects subject to normal wear and tear of the product for a period of 5 years.
Customer Service Policy
As an Australian Manufacturer Bendtech is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are accurate and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
We are an Australian Manufacturer and deliver our products Australia wide. Delivery costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Standard stock Items will be dispatched within 7 - 10 business days. For the following areas (Western Australia and Northern Territory and Tasmania ) please contact us for a freight quote.
Please allow 17-20 working days from date of order. Any Polished or Powder Coating orders can take up to 6 weeks from date of order.
We accept payment via EFT, Visa, Mastercard and cheques. Allow three days for clearance of cheques once received by us. Payment is required upon confirmation of the order of goods. Please note, we do not accept American Express or Diners Club. All transactions are processed in AUD.
Claims and Returns
Please choose carefully. We manufacture to your requirements and do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described by us, or are different to the product displayed on the website. No claims recognised after 14 days and goods are not accepted for return without prior approval. Freight charges on goods returned to be borne by the customer. Special items manufactured to customer requirements will not be accepted for return. Items accepted for return will incur a 20% restocking fee.
Whenever you use our web site and many other websites, the computer on which the web pages are stored (the webserver) used the network address of your computer to determine how content should be delivered to your Internet browser. The unique network address of your computer is called "IP address" and from this address, it is possible to determine a number of things, including the general geographic location of that computer, however, it is not possible to determine your identity or your precise location using this information alone. From time to time we will keep records of the IP addresses from which users access our site, however, we do this for fault logging purposes, and to ensure the safety and security of transactions made on our website. We also store this information when you have specifically provided us information about yourself. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Bendtech your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact one of our friendly team at Bendtech.
Stainless Steel Care Guide
It is recommended cleaning be carried out with only mild detergents or cleaning compounds specifically made for stainless steel such as Estelle stainless steel cleaner, rinsed and wiped with a clean wet cloth. For powder coated surfaces, use only mild, non-abrasive detergents.
To the extent permitted by law, Bendtech does not provide any warranty in relation to bolts, screws or other fasteners provided with Bendtech products. You should satisfy yourself as to the suitability of the fasteners or obtain appropriate advice and assistance or instructions from a licensed trade person before affixing or installing any Bendtech products. Any publication or instructions relating to the products and fasteners are intended as an aid only and not as a substitute for professional judgement.