We have been manufacturing stainless steel handrails, grabrails and other products designed for the disabled and elderly throughout Australia since 1992. Contact Bendtech to cost your next project direct from the manufacturer

Terms & Conditions

Guarantee

Bendtech products are fully guaranteed against faulty workmanship and material defects subject to normal wear and tear of the product for a period of 5 years.

Customer Service Policy

As an Australian Manufacturer Bendtech is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are accurate and pricing is true and correct.  Standard dispatch timeframes are between 3-10 business days.  In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Delivery Policy

We are an Australian Manufacturer and deliver our products Australia wide. Delivery costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are despatched within 10 business days and transit times are estimated at between 2-7 business days depending on your location within Australia. Delivery for orders over $1000 excluding GST in value are delivered free into store, except for regional areas not calculated in your shopping cart.  For these areas please contact us for a freight quote.

Payment Terms

We accept payment via EFT, Visa, Mastercard and cheques. Allow three days for clearance of cheques once received by us. Payment is required upon confirmation of order of goods. Please note, we do not accept American Express or Diners Club. All transactions are processed in AUD.

Claims and Returns

Please choose carefully.  We manufacture to your requirements and do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described by us, or are different to the product displayed on the website.  No claims recognised after 14 days and goods are not accepted for return without prior approval. Freight charges on goods returned to be borne by the customer. Special items manufactured to customer requirements will not be accepted for return. Items accepted for return will incur a 20% restocking fee.

Privacy Policy

Bendtech is dedicated to keeping your details private.  Any information we collect in relation to you is kept strictly secured.  We do not pass on/sell/swap any of your personal details with anyone.  We use this information to identify your orders, and to personalise your shopping experience with us.  Bendtech uses cookies to allow you to log into your account, maintain a shopping cart and to purchase items in your shopping cart.  Cookies sent to your computer from Bendtech only last while your browsing our website.  We do not store persistent cookies on your computer. Cookies allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.  Whenever you use our web site and many other websites, the computer on which the web pages are stored (the web server) used the network address of your computer to determine how content should be delivered to your Internet browser.  The unique network address of your computer is called an "IP address", and from this address, it is possible to determine a number of things, including the general geographic location of that computer, however it is not possible to determine your identity or your precise location using this information alone. From time to time we will keep records of the IP addresses from which users access our site, however we do this for fault logging purposes, and to ensure the safety and security of transactions made on our website.  We also store this information when you have specifically provided us with information about yourself.  An example of this would be when proceeding to a checkout to finalise an order you may wish to make.  After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Bendtech your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.  256-bit SSL encryption is the industry standard.  If you have any questions regarding our security policy, please contact one of our friendly team at Bendtech.

Stainless Steel Care Guide

It is recommended cleaning be carried out with only mild detergents or cleaning compounds specifically made for stainless steel such as Estelle stainless steel cleaner, rinsed and wiped with a clean wet cloth. For powder coated surfaces, use only mild, non-abrasive detergents.

Disclaimer

To the extent permitted by law, Bendtech does not provide any warranty in relation to bolts, screws or other fasteners provided with Bendtech products.   You should satisfy yourself as to the suitability of the fasteners or obtain appropriate advice and assistance or instructions from a licensed trade person before affixing or installing any Bendtech products.  Any publication or instructions relating to the products and fasteners are intended as an aid only and not as a substitute for professional judgement.

 

 

 

 

 



Copyright 2011 Bendtech